Big Bear Botanicals Privacy Poilicy
Last Updated: [April 2021]
BigBearBotanicals.ca (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
By using our website or placing an order with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect personal information that is necessary to operate our ecommerce business and fulfill customer orders. This may include your name, billing address, shipping address, email address, phone number, and order details. When Interac e-Transfer is used for payment, we may also receive information associated with the transfer, such as the sender’s name, email address, and transaction reference number. We do not collect or store banking login credentials or full financial account details.
We may also collect technical information when you visit our website, including IP address, browser type, device information, and website usage data. This information is used for security, analytics, and site performance purposes.
2. Purpose of Collection
Personal information is collected for the purposes of processing orders, verifying payments, shipping products, communicating with customers, maintaining accounting records, preventing fraud, complying with legal obligations, and providing customer support. We may also use your information to improve our website, analyze purchasing trends, and administer promotions or service updates where permitted by law.
We do not collect personal information for purposes unrelated to our business operations.
3. Consent
By providing personal information to BigBearBotanicals.ca, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions, by contacting us in writing. Withdrawal of consent may affect our ability to provide services or fulfill orders.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose personal information to third parties only where necessary to operate our business. This includes shipping carriers, website hosting providers, accounting services, and technical service providers who require the information to perform their duties.
Personal information may also be disclosed if required by law, regulation, court order, or lawful government request, or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our customers and operations.
5. Storage and Safeguarding of Information
We store personal information in secure systems protected by appropriate physical, electronic, and administrative safeguards designed to prevent unauthorized access, disclosure, copying, or misuse. Access to personal information is limited to authorized personnel who require it to perform their duties.
Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but we commit to maintaining industry-standard protections.
6. Accuracy and Retention
We take reasonable steps to ensure that personal information is accurate, complete, and up to date. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, or to resolve disputes. When personal information is no longer required, it is securely deleted or anonymized.
7. Access and Correction
You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate or incomplete. Requests must be made in writing or by email. We may require identity verification before granting access. We will respond to access requests within the timeframes required by Canadian privacy law.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience, track site performance, and support basic ecommerce functionality. Cookies do not collect personal information unless you voluntarily provide it. You may disable cookies through your browser settings, though doing so may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. This Privacy Policy applies only to information collected by BigBearBotanicals.ca.
10. Children’s Privacy
BigBearBotanicals.ca does not knowingly collect personal information from individuals under the age of majority in their province or territory. If we become aware that such information has been collected, it will be deleted.
11. Breach Notification
In the event of a data breach involving personal information that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
12. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised date. Continued use of the website constitutes acceptance of the updated Privacy Policy.
13. Governing Law
This Privacy Policy is governed by the laws of Canada and the Province of British Columbia. All matters relating to privacy and data protection shall be subject to the jurisdiction of the courts of British Columbia.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Email: bigbearbotanicals@outlook.com
Website: https://bigbearbotanicals.ca